Privacy Policy

StayStrat ("we," "us," or "our") operates staystrat.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Information you provide directly:

• Account information: email address and password when you register
• Listing data: property details, titles, descriptions, photos, amenities, pricing, and location information you enter or import from Airbnb/VRBO
• Payment information: processed securely by Stripe; we never store your credit card number
• Communications: any emails or messages you send us

Information collected automatically:

• Usage data: pages visited, features used, timestamps
• Device information: browser type, operating system, screen size
• Cookies: session cookies to keep you logged in (see Cookie Policy below)

2. How We Use Your Information

• To provide our services: generating optimization reports, health checks, pricing intelligence, and rank tracking for your listings
• To process payments via Stripe
• To send service-related communications (account confirmations, report completions)
• To improve our services and develop new features
• To respond to support requests

3. Third-Party Services

We share data with the following third-party services only as necessary to operate our platform:

• Stripe — payment processing. Stripe's privacy policy governs payment data handling.
• Anthropic (Claude AI) — our AI analysis engine. Listing data is sent to generate optimization reports and pricing recommendations. Anthropic does not use your data to train their models.
• HasData — Airbnb listing data retrieval for URL imports and competitor analysis.
• Google Analytics (GA4) — website analytics to understand how visitors use our site. Google Analytics collects anonymized usage data including pages visited, time on page, and general location. This data is only loaded if you accept analytics cookies via our cookie consent banner. You can decline at any time.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data is stored on secure servers. Passwords are hashed using bcrypt. We use HTTPS encryption for all data in transit. While we implement commercially reasonable security measures, no method of electronic storage is 100% secure.

5. Data Retention

We retain your account data and associated listing data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Export your data in a portable format

You can delete your account and export your data directly from your dashboard settings. For other requests, contact us at support@staystrat.com.

7. Cookie Policy

We use the following cookies:

• Session cookies — essential for keeping you logged in and maintaining your session. These expire when you close your browser or after your session ends.
• Authentication tokens — stored in your browser's local storage to maintain your login state across visits.

Analytics cookies (optional):

• Google Analytics — if you accept analytics cookies, Google Analytics sets cookies to help us understand site usage (e.g., pages visited, session duration). These cookies are only loaded after you provide consent via our cookie banner. You can withdraw consent at any time by clearing your browser cookies or local storage.

We do not use advertising cookies. We do not participate in cross-site tracking or sell data to advertisers.

8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: support@staystrat.com